In this role, I set the research direction for all strategic Envizi design workstreams across teams in 5+ timezones, responsible for ensuring how researchers are applying their methods on high-impact production or customer discovery challenges. Since 2022, I have blended qualitative & quantitative methods to anticipate product management needs, with research I directly conducted or led research teams to complete having a major influence across all of Envizi's post-acquisition product/feature development.

As a senior leader within the IBM Software UXR org, I created the model for & continue to report on UXR's KPIs for business impact; linking design & research activities to measurable business operations. As a trusted representative of leadership, I regularly present on behalf of design our business operation updates; alongside peers in Product Management, Sales, Development, Support & more.

Having been a foundational member of the IBM Sustainability UXR team, I serve as a research culture & best practices leader through multiple cross-IBM channels. Contributing to IBM's UXR education curriculum, setting standards via research rigor QA, hiring interviews & standards, informal jams, codeowner of Persona & Accessibility webpages and more; scaling a resilient research culture.